Buyer Terms and Conditions

Sendlove Online Gift Shop – Operated by Amakia Enterprises Private Limited

1. Definitions

• “Buyer” refers to any individual or entity purchasing products on Sendlove.co.zw.
• “Platform” refers to Sendlove.co.zw, operated by Amakia Enterprises Private Limited.
• “Seller” refers to third-party vendors listing products on the Platform.

2. Buyer Rights & Obligations

2.1 Order Placement

• Buyers warrant that all provided information (delivery address, contact details) is accurate and complete.
• Orders constitute an offer to purchase and are binding once payment is confirmed.

2.2 Pricing & Payment

• All prices are listed in USD and inclusive of VAT where applicable.
• Payment must be made via approved methods (credit/debit card or mobile money).
• The Platform reserves the right to cancel unpaid orders after 24 hours.

2.3 Delivery

• Delivery timelines are estimates and may vary based on:
  • Seller processing time.
  • Logistics partner availability.
• Buyers must provide secure delivery instructions; the Platform is not liable for losses due to incorrect addresses.

3. Returns & Refunds

3.1 Return Conditions

• Buyers may request returns only under the Seller’s published Return Merchandise Authorization (RMA) policy.
• Eligible reasons include:
  • Product not as described.
  • Damaged or defective items (must report within 48 hours of delivery).
• Non-returnable items:
  • Perishables
  • Personalized goods (unless faulty).

3.2 Refund Process

• Approved refunds are processed within 14 business days via the original payment method or another method agreed upon between the Buyer, the Seller and the Platform.
• Sendlove.co.zw may mediate disputes guided by Zimbabwe’s Consumer Protection Act (Chapter 14:14).

4. Buyer Conduct

• Buyers agree not to:
  • Use the Platform for fraudulent transactions.
  • Misrepresent return reasons.
  • Harass Sellers or Platform staff.
• Violations may result in account suspension.

5. Platform Liability

• Sendlove.co.zw is an intermediary and not liable for:
  • Seller product quality or delivery delays.
  • Third-party delivery issues (e.g., courier errors).
• Maximum liability is limited to the order value.

6. Dispute Resolution

• Unresolved issues may be escalated to:
  1. Platform customer service ([email protected]).
  2. Consumer Protection Commission (Zimbabwe).
  3. Courts of Zimbabwe.

7. Governing Law

These terms are governed by Zimbabwean laws, including:

• Consumer Protection Act (Chapter 14:14).

8. Amendments

• The Platform may update these terms with 30 days’ notice (posted on the website).
• Continued use constitutes acceptance.

Acceptance
By purchasing on Sendlove.co.zw, Buyers agree to these terms unconditionally.

Last Updated: 31 May 2025
Contact: [email protected]