Seller Terms and Conditions

Sendlove Online Gift Shop – Operated by Amakia Enterprises Private Limited

1. Definitions

• “Seller” refers to any individual or entity listing products for sale on Sendlove.co.zw.
• “Platform” refers to Sendlove.co.zw, operated by Amakia Enterprises Private Limited.
• “Delivery Partner” refers to the party responsible for logistics (Seller or Sendlove.co.zw).

2. Seller Obligations

2.1 Product Listings & Inventory Management

• Sellers must ensure all listed products are accurately described, priced, and in stock.
• Sellers must promptly update inventory levels to reflect stockouts or discontinuations.
• Misrepresentation of products may result in account suspension.

2.2 Order Fulfillment

• Upon sale, Sellers must prepare the product for delivery within 24 hours.
• Two delivery options apply:
  • Seller-Managed Delivery:
    • Seller arranges pickup/delivery (free or fee-based).
    • Payment for the product is released by Sendlove.co.zw only after confirmed delivery.
  • Platform-Managed Delivery:
    • Sendlove.co.zw collects and delivers the product.
    • Seller receives payment minus commission upon collection.

2.3 Pricing & Commissions

• A 10% commission is deducted from each sale.
• The Seller dashboard displays the net earnings per product (sale price minus commission).
• Sellers must factor this into pricing to ensure profitability.

3. Returns & Refunds

3.1 Return Merchandise Authorization (RMA)

• Sellers must define their RMA policy (e.g., refund window, conditions for returns) on their dashboard.
• Buyers may request returns only under the Seller’s specified terms.
• Sendlove.co.zw reserves the right to mediate disputes in compliance with Zimbabwe’s Consumer Protection Act.

4. Payments

• Sellers receive payments via approved methods (bank transfer, mobile money) within 7 business days of order completion.
• For Seller-managed deliveries, payment is contingent on proof of delivery.

5. Account Termination

5.1 By Seller

• Sellers may terminate their account at any time, provided:
  • No pending orders exist for which payment has been issued.
  • All active disputes are resolved.

5.2 By Sendlove.co.zw

• The Platform may suspend or terminate accounts for:
  • Violation of these terms.
  • Fraudulent activity.
  • Repeated failure to fulfill orders.
• Sellers will be notified of termination in writing.

6. Liability & Dispute Resolution

• Sendlove.co.zw acts as an intermediary and is not liable for Seller-buyer disputes.
• Sellers indemnify Amakia Enterprises against claims arising from product quality or delivery issues.
• Disputes unresolved within 14 days may be escalated to Zimbabwean courts.

7. Governing Law

These terms are governed by the laws of Zimbabwe, including:

• Consumer Protection Act (Chapter 14:14)

8. Amendments

• Sendlove.co.zw may update these terms with 30 days’ notice via email or dashboard alerts.
• Continued use of the Platform constitutes acceptance.

Acceptance
By listing products on Sendlove.co.zw, Sellers agree to these terms unconditionally.

Last Updated: 31 May 2025
Contact: [email protected]