Shipper Terms and Conditions

Sendlove Online Gift Shop – Operated by Amakia Enterprises Private Limited

1. Definitions

• “Shipper” refers to any individual or entity engaged by Sendlove.co.zw to facilitate product collection and delivery.
• “Platform” refers to Sendlove.co.zw, operated by Amakia Enterprises Private Limited.
• “Seller” refers to third-party vendors listing products on the Platform.
• “Buyer” refers to customers purchasing products through the Platform.

2. Shipper Obligations

2.1 Order Fulfillment

• Upon notification from the Platform, Shipper must:
  • Collect payment (where applicable) from Sendlove.co.zw.
  • Pay the Seller and obtain the product(s).
  • Deliver products to the Buyer’s specified address within the agreed timeframe.

2.2 Delivery Standards

• All deliveries must be executed:
  • Safely and securely (proper and original packaging by the seller – to prevent damage).
  • Within the stipulated timeframe (as communicated by the Platform).
  • With proof of delivery (signed receipt or digital confirmation).

2.3 Communication

• Shipper must provide real-time updates to the Platform regarding:
  • Collection status.
  • Delivery progress.
  • Any delays or issues.
• A WhatsApp group between the Platform, Shipper and Seller will be used to provide this feedback.

3. Payment & Compensation

3.1 Payment Structure

• Shipper will be compensated per delivery or batch of deliveries as per the agreed rate with Sendlove.co.zw.
• Bulk payments will be processed at agreed intervals (daily, weekly, or fortnightly).

3.2 Deductions & Adjustments

• Compensation may be adjusted for:
  • Failed deliveries due to Shipper negligence.
  • Damaged products caused by improper handling.

4. Liability & Insurance

4.1 Product Liability

• Shipper is responsible for safe handling and transport of products.
• Any damage or loss during transit (due to Shipper’s actions) will result in liability for replacement costs.

4.2 Insurance

• Shipper is encouraged to maintain third-party liability insurance for high-value shipments.
• Sendlove.co.zw is not liable for Shipper’s uninsured losses.

5. Termination

5.1 By Shipper

• Shipper may terminate this agreement with 7 days’ written notice, provided all pending deliveries are completed.

5.2 By Sendlove.co.zw

• The Platform may suspend or terminate a Shipper’s engagement for:
  • Repeated delivery failures.
  • Violation of these terms.
  • Fraudulent activity.
• Termination will be communicated in writing.

6. Dispute Resolution

• Unresolved disputes between Shipper and Platform will be referred to:
  1. Mediation (via Platform’s customer service).
  2. Zimbabwean courts if mediation fails.

7. Governing Law

These terms are governed by Zimbabwean laws, including:

• Road Traffic Act (Chapter 13:11) (for transport compliance).

8. Amendments

• Sendlove.co.zw may update these terms with 30 days’ notice.
• Continued services constitute acceptance.

Acceptance
By agreeing to provide delivery services for Sendlove.co.zw, Shipper agrees to these terms unconditionally.

Last Updated: 31 May 2026
Contact: [email protected]